Intake Paralegal - Bilingual

Phoenix, AZ

Full Time

INTAKE

Mid Level

Thompson Law Injury Lawyers vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results. We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity.

We are seeking an Intake Paralegal for our Phoenix office.

About the job:
This is a fast-paced, client-focused role within a collaborative team environment. As an Intake Paralegal, you will be the first point of contact for potential new clients, handling calls and in-person interactions with empathy and professionalism. The position involves conducting intake interviews, addressing client concerns, coordinating with paralegals and investigators, and performing related administrative tasks to ensure a smooth onboarding process.

Schedule:

Tuesday – Friday: 8:00 AM – 5:00 PM
Saturday: 3:00 PM – 11:00 PM

Responsibilities:

Answer and manage incoming calls from potential clients promptly and professionally.
Conduct client intake interviews over the phone and in person with accuracy and compassion.
Address client questions and concerns; escalate matters to paralegals or investigators as needed.
Maintain detailed and organized records in the case management system.
Provide exceptional customer service and ensure a positive first impression of the firm.
Assist with administrative tasks related to intake and case setup.

Required Qualifications:

Bilingual in English and Spanish (verbal and written).
1–3+ years of experience in a law firm environment.
Minimum 1 year as an intake paralegal (personal injury experience strongly preferred).
Proficiency in computer applications and administrative processes.
Strong organizational skills and attention to detail.
Ability to communicate professionally with clients, attorneys, and staff both in person and over the phone.

Total Compensation Package:

Competitive Hourly/Salary ~ Depending on experience level
Excellent Bonus structure
We cover 100% of your health insurance (FREE MEDICAL INSURANCE)
Free life insurance coverage
Dental/Vision
FSA/HSA
PTO
401(k)

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!

Apply for this position

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This position requires fluency in English and Spanish. Do you consider yourself highly proficient in both languages? (Language proficiency will be assessed during the hiring process.)*

This position is 100% on-site in the Palo Verde area, north of Downtown Phoenix. Are you able to reliably commute to this location for all scheduled shifts?*

This position is intended for candidates with entry to mid-level experience (approximately 2–4 years). Within that range, what hourly rate or annual salary do you expect?*

Are you legally authorized to work in the United States?*

Will you now or in the future require sponsorship to work for Thompson Law?*

Why do you feel you are a fit for this position?*

This position requires working the following schedule: Tuesday–Friday, 8:00 AM–5:00 PM, and Saturday, 3:00 PM–11:00 PM. Do you understand and agree to this schedule?*

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Submit Application

Welcome to Thompson Law LLP Careers!

We're excited that you're exploring opportunities with us.

At Thompson Law LLP, we’re passionate about making a difference for our clients and fostering a collaborative, innovative, and inclusive workplace for our team.

Here, you’ll find opportunities to grow, thrive, and contribute to meaningful work in a supportive and dynamic environment.

Explore our open positions and apply for the role that aligns with your skills and aspirations. We look forward to welcoming you to our team!

Intake Paralegal - Bilingual

Responsibilities:

Required Qualifications:

Apply for this position

Welcome to Thompson Law LLP Careers! We're excited that you're exploring opportunities with us. At Thompson Law LLP, we’re passionate about making a difference for our clients and fostering a collaborative, innovative, and inclusive workplace for our team.

Here, you’ll find opportunities to grow, thrive, and contribute to meaningful work in a supportive and dynamic environment. Explore our open positions and apply for the role that aligns with your skills and aspirations. We look forward to welcoming you to our team!

Intake Paralegal - Bilingual

Responsibilities:

Required Qualifications:

Apply for this position

Welcome to Thompson Law LLP Careers!

We're excited that you're exploring opportunities with us.

At Thompson Law LLP, we’re passionate about making a difference for our clients and fostering a collaborative, innovative, and inclusive workplace for our team.

Here, you’ll find opportunities to grow, thrive, and contribute to meaningful work in a supportive and dynamic environment.

Explore our open positions and apply for the role that aligns with your skills and aspirations. We look forward to welcoming you to our team!